28 day returns

What is your return policy?

Our returns policy is in addition to your rights under the Consumer Guarantees Act 1993 because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Change of mind returns

If you wish to return an item because you have changed your mind about your purchase, Kmart will offer you an exchange voucher or refund provided that:

  • You return the item within 28 days of purchase;
  • You produce your original Kmart register receipt at the time you return the item or other adequate proof of purchase;
  • The item is in re-saleable condition including that:
  • - It is in its original packaging, including instruction manuals and all accessories;

    - It is unworn, unopened, unused and in its original condition;

    - In the case of computer games, CDs and DVDs the original security seal or shrink wrap is intact; and

  • The product is not one on which a change of mind return is not available (see below).

If these requirements are not satisfied Kmart reserves the right not to offer an exchange voucher or refund for change of mind returns.

Goods on which a change of mind return is not available

Kmart will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:

  • Cosmetics
  • Fragrances
  • Hosiery
  • Underwear
  • Swimwear
  • Printer cartridges
  • Bedding accessories (for example, mattress and pillow protectors)
  • Gift cards

These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

Other Returns

Kmart will accept product returns and provide you with an exchange voucher, refund or repair where:

  • The product is faulty or is not of acceptable quality; or
  • The product is not fit for its intended purpose; or
  • The product does not match the sample or our description; and
  • You can present your Kmart register receipt or other adequate proof of purchase.

Kmart may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. Kmart reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.

Please be aware that data (including, but not limited to, images, music and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before return to Kmart.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.

Claims for compensation or reasonable expenses incurred in returning your purchase together with supporting evidence, should be addressed to our Kmart Customer Service team using the ‘Contact us’ option on the website (www.kmart.co.nz).

Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993.

When returning a product, you will be asked for information that is relevant to your return, or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return. When returning a product with adequate proof of purchase, you will be asked for your signature as authorisation of the return transaction. If Kmart agrees to the return without adequate proof of purchase, you will be asked to provide photo identification containing your full name, signature and expiration date, so that your name and signature can be verified. This information may be accessed by authorised Kmart team members for fraud investigations and fraud protection activities. Information collected on returns slips will be securely stored for a reasonable period of time and may be used for the purposes of research and analysis and may be disclosed to Government departments upon request as required by law. If you wish to access your personal information, please contact Kmart Customer Service on 0800 945 995.

Kmart is committed to protecting the privacy of your personal information. Please refer to our Privacy Policy at www.kmart.co.nz

Kmart’s rights

Kmart reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair; exchange or refund being refused.

Please note:

  • Your original Kmart register receipt is the best form of proof of purchase, however you may provide a clear photo of the full Kmart register receipt, which must include the barcode.
  • Other adequate proof of purchase that is acceptable is:
  • - for online orders, an order number or the invoice details, which is provided in the confirmation email for the order;

    - a credit card statement; or

    - a bank statement.

  • However, when the proof of purchase does not clearly itemise the faulty goods, more than one type of proof of purchase may be required.
  • Refunds will be issued using your original payment method.
  • Gift cards are not redeemable for cash.

Your nearest Kmart

If you live a long way from your nearest Kmart store, we recommend contacting Kmart Customer Service on 0800 945 995 (NZ toll Free number) for assistance prior to travelling to Kmart to return your item. Remember also, when returning items in accordance with Kmart’s Return Policy you don’t need to return to the store of purchase, you can attend any Kmart store.