How can I track my order?
You can track your order by doing one or more of the following:
Check your order status at Track your order.
Use the tracking information provided in your shipping confirmation email:
Once your items have been sent, you’ll receive a shipping confirmation email containing a tracking ID number and link.
Hold tight - the tracking ID number may take up to 1 business day to become active.
Missing your shipping confirmation email? Be sure to check your junk/spam email folder.
Please note, you may receive several shipping confirmation emails to track your order - if your items have been sourced from multiple stores and/or delivered by multiple carriers.
Allow 4 business days from purchasing your items, for your entire order to be dispatched and the shipping details confirmed by email. For more information, see our delivery timeframes.
I just got my order and something is damaged/faulty/wrong. What do I do?
Please take any damaged, faulty or wrong products (with the exception of white goods), to your local Kmart store, along with a copy of your tax invoice, for a refund.
You can use your order confirmation email as a tax invoice
If you’re unable to visit a store, please use our Contact us form to submit an application for a refund.
Please upload a clear image of the damaged/faulty/wrong item(s) and make sure you tell us your order number and the item code(s)
Our Customer Service team will review your refund application
Please allow 2 business days for a response from our Customer Service team confirming your refund and/or next steps
For more information, read our Returns Policy.
What are your delivery timeframes?
Our processing and delivery times have been extended as we work through the backlog of orders and courier carriers deal with extremely high volumes.
We are currently experiencing processing delays in our network. Please allow up to 10 business days for your order to arrive.
We will keep you up to date with your progress of your order and you can always use our online order tracking to see the latest progress.
Once you’ve received your order confirmation email, please allow:
Urban delivery within 5-7 days
Rural and Outer Island delivery within 7-10 days
Please allow 3 days for order processing as we get everyone’s parcels ready for delivery. We will send you a tracking link, once your order is processed.
Thank you for your understanding.
Please note, your order may arrive in multiple packages. from multiple carriers. Tracking information will be Track your order.
We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. For example, this may occur with split orders where we dispatch the order from multiple stores in multiple shipments to ensure that the customer’s order is delivered in full.
How much does delivery cost?
Delivery costs vary depending on whether your order is a standard order or a larger order. You can find the exact delivery cost in the checkout, before placing your order.
This only covers part of the cost we pay to ship your order. We do this so that we can maintain low prices on our items and offer this service.
Standard orders incur a flat rate delivery fee based on your location.
This covers most orders and is up to the size of a chair or bedside table. Small items, like clothing, books, stationery and dining, will likely only incur a standard delivery fee.
Urban postcodes: $6.00
Rural postcodes: $9.00
Outer Islands: from $12.00
We source the most competitive carriers possible and constantly review them.
Larger orders incur additional fees as they cost our carriers more to deliver.
A large order is approximately the size of a bookshelf or storage unit. If your order is over this size, we add a cost per volumetric kilogram to our standard delivery fee. This cost is based on your location and varies from state to state, in line with our carrier fees.
Large items, like outdoor play equipment, furniture, prams and bikes will likely incur additional fees.
Is my order eligible for free shipping?
Eligible orders over $65* will receive free delivery. Orders eligible for free shipping are orders for items subject to our standard order rates. Large and bulky items are ineligible for free shipping.
*Not all products are eligible for free delivery, for a list of excluded items please visit our Free Delivery information page.
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