At Kmart we are committed to creating a welcoming, accessible and inclusive environment for all our customers to shop with us.
Have you faced an accessibility issue while using the Kmart website, mobile app or in one of our stores? To have one of our friendly Kmart Support Team Members reply please contact us. Please let us know the web page, part of the mobile app or store location, that is causing difficulty and we’ll attempt to assist you.
We strive to conform to the Web Content Accessibility Guidelines (WCAG) version 2.2 Level AA as our website and mobile app accessibility standard. The Web Content Accessibility Guidelines are created by the World Wide Web Consortium (W3C), who are the international body responsible for web and accessibility standards. Because the Kmart website and mobile app is in constant development, some areas may not consistently reflect adherence to this standard.
Our Click & Collect service helps customers save time by shopping online. In the Kmart checkout select ‘Click & Collect’ and choose the store you would like to collect from. You will then be able to pick up your order from your closest Kmart store at a time that suits you.
We have introduced a designated “Quiet Space” shopping period to assist shoppers with sensory needs. This will be a a low-sensory shopping experience with reduced noise, lighting changes and adjustments to other sensory features. A select number of Kmart stores will be providing this experience, with then intention of empowering those who may be prone to overstimulation.
During Kmart’s Quiet Space shopping periods:
Store lighting will be dimmed
Kmart radio will be turned down
Register and scanner volumes will be reduced to the lowest level
Trolley collections will be limited
There will be minimal cages on the shop floor
No PA announcements will be made, unless there is an emergency
More team members will be available to support customers
Assistance animals, whether they be a service or support animal, are allowed in Kmart store. We kindly ask that they be on a lead or controlled, to avoid hazard and risk to others.
To learn more about how Kmart is creating an accessible and inclusive environment for both our customers and team members please see People with disability.