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How do I find my tax invoice?

For online orders, your tax invoice is the original order confirmation email you received after placing your order. Please note, we don’t include the tax invoice in your package.

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Kmart Australia Ltd ABN: 73 004 700 485

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Key Issues - Who/How much/Payment timings

What are the payroll issues?

The issues identified relate to team members entitlements under the Holidays Act 2003, they primarily impact team members who work variable and unpredictable work patterns or regularly work above their contracted hours. In some cases, these team members may not have received correct payments and remediation needs to occur. Remediation has been calculated back to 1 April 2005, which is the date Kmart commenced using its current payroll system.

For some current team members leave balances will also require adjustments.

Who is impacted?

The issue relates to a number of past and present team members, employed between 1 April 2005 to 1 May 2018.

Not all team members employed over that time will have been affected. The issues largely related to those team members who had fluctuating work patterns, worked additional hours, or regularly worked public holidays.

Affected team members (past and present) will receive a letter from us with information about their remediation payment and how they can have it paid. Not all team members who worked during this period are affected. For many team members, holiday pay was calculated at the correct or higher rate. Anyone who had their holiday rate calculated at a higher rate will not have their leave reduced or be required to return this extra pay.

For past team members, we are using the last known contact details we have on record, if you believe you are eligible and have not been contacted, please complete the Holidays Act remediation claim form to have your remediation claim assessed.

How much will my payment be?

Everyone’s earnings history and leave patterns are different and, as such individual calculations for each team member have been completed. As a result, each payment amount is unique, and Kmart will write to each of the affected team members and advise of the amount they are owed. If you believe you are eligible and have not been contacted, please complete the Holidays Act remediation claim form or email us at holidaysactnz@kmart.com.au

When will I receive the money owed in my bank account?

Current team members will be paid in the week commencing 9th May 2019 as we already have all the necessary information to process these payments. We will automatically process your remediation payment into the bank account that your ordinary salary or wages are deposited to.Past team members will be paid as soon as possible upon receipt of your completed Holidays Act remediation claim form and necessary documentation. Depending on claim volumes it may take several weeks to process your claim.For past team members, we are using the last known contact details we have on record, if you believe you are eligible and have not been contacted, please complete the Holidays Act remediation claim form to have your remediation claim assessed.

Why were the issues not identified sooner?

The Holidays Act is a complex piece of legislation and many businesses across the New Zealand private and public sectors have identified issues relating to the payment to team members and leave accruals.Having been notified of some issues via the MBIE Audit, Kmart has embarked on a thorough investigation process to ensure all issues are identified and remediated, we have engaged a third party to complete the calculations on our behalf and continue to work closely with the Labour Inspectorate.

How do I make a Claim?

Current Team Members

Current team members do not need to complete a claim form we already have all your current details on file. We will automatically process your remediation payment into the bank account that your ordinary salary or wage is deposited to.Once the payment is complete you will receive your payslip as usual.

Past Team Members

Past team members will need to lodge a claim form. The following documentation is required to complete your claim:

  • Proof of identity: copy of birth certificate, passport, certificate of citizenship, immigration NZ visa, driver’s license or HANX 18+ card, please note if your identity document has two sides both sides must be provided;

  • Tax code and IRD number: a signed Tax Code Declaration Form (IR330); and

  • if contributing to KiwiSaver a signed IRD KiwiSaver Deduction Form (KS2)

A claim can be lodged by email by downloading the PDF Holidays Act remediation claim form, printing it, completing it and scanning or photographing the completed form along with the above supporting documents.Alternatively, you can mail your completed form and attached documentation to us at:Kmart Group NZ Holdings Att: Holidays Act Remediation P.O. Box 76-121, Manukau City Auckland New ZealandOnce your claim has been completed, and any remediation payment owed processed you will have a payslip emailed or mailed (as advised by you) to your nominated address.If you are seeking payment on behalf of a deceased team member or a past team member for whom you hold a power of attorney please contact us at holidaysactnz@kmart.com.au to discuss what information and documentation will be required.

Will I receive a detailed breakdown of how my remediation payment has been calculated?

The calculation of remediation payments is complex involving a large amount of data, and as such detailed calculation break downs will not be provided with the letter detailing the amount of your remediation payment. However, if you wish to obtain a detailed calculation this can be arranged on request.Will interest be paid on top of my remediation payment?

Will interest be paid on top of my remediation payment?

Interest will not be paid on top of the remediation payments. Kmart has been working with the MBIE inspector to ensure team members receive their payments as soon as possible since being advised of the issues. Paying interest is not a requirement of the remediation payments and Kmart has committed to remediating the issues to 1 April 2005 beyond the date required which we believe is the fairer approach for team members.

Tax, KiwiSaver and other benefit implications

How will my remediation payment affect my tax and any other benefits?

Current team members will have income tax withheld at the appropriate withholding rate for the FY19 tax year.Past team members will have withholding tax deducted in accordance with the tax code you provide to us as declared in your signed Tax Code Declaration Form (IR330).We encourage you to discuss with the relevant organisations how your remediation payment may impact child support, benefits or other such matters you may receive. If you have any concerns about this, please call us via holidaysactnz@kmart.com.au

What happens to my KiwiSaver contributions?

Current team members will have KiwiSaver contributions on their remediation payment based on your contribution set up already provided to us.Past team members are required to provide their KiwiSaver details and nominate their contribution percentage to Kmart and this will be deducted from your remediation payments and paid to your KiwiSaver account. Should no KiwiSaver nomination be made, no contributions will be made, and the payment made to you will not have KiwiSaver contributions deducted.

Will Kmart make company KiwiSaver contributions on top of my contribution?

Yes, should you make a team member contribution from your remediation payment, Kmart will also contribute. Kmart’s contribution is an added benefit above your remediation payment and will only be paid for those team members that make a team member contribution to KiwiSaver.Example: a team member elects to have 3% of their after-tax remediation payment contributed to KiwiSaver, Kmart will contribute a further 4.5% into the team members KiwiSaver.

Future reassurance

What steps have been taken to ensure my future holiday pay is correct?

Kmart has been working closely with the Labour Inspectorate and since mid-2018 changes have been made to the systems and processes Kmart utilise to pay team members leave rectifying the issues identified.Kmart will continue to work with the Labour Inspectorate to ensure our systems and processes are as strong as possible to comply with the Holidays Act.

1. Why are sand products being recalled?

This is an industry-wide issue. Certain sand-related products are being assessed, tested and recalled after traces of asbestos were detected in one product by the New Zealand regulator. Multiple brands, including Kmart and Target, have conducted voluntary recalls to ensure customer safety.

2. Which Kmart and Target products are affected?

The following products have been recalled. Having completed investigations, we do not expect any further recalls for this type of product.

  • Active Sandtub 14-piece sandcastle building set

    (Multi-colour; Kmart: 42975724, Target: 69581984) – Asbestos detected; recall published 15 Nov 2025 (NZ) and 16 Nov 2025 (AU).

  • Make Your Own Unicorn Sand Ornaments

    (Multi-colour; Kmart: 43262052, 43418039; Target: 69760235) – Asbestos detected; recall published 3 Dec 2025 (NZ & AU).

Sensory Activity Sets – PAW Patrol, Bluey & Frozen 2 (SKU: 43610259, 43610266, 43625239)

3. Are any products no longer under recall?

Yes, the following products had no evidence of asbestos and their recalls concluded on 4 Dec 2025:

  • Blue Magic Sand (Kmart: 42304364)

  • Green Magic Sand (Kmart: 42919650)

  • Pink Magic Sand (Kmart: 42304371) These were not sold at Target.

4. What does it mean if a product is no longer under the recall?

If a product is no longer under the recall, it means that the recall process for that specific item has officially ended. This typically happens when testing confirms there is no evidence of asbestos or other safety concerns in the product. As a result:

The product is considered safe based on current information.

Refunds or compensation for that product are no longer available if your request is made after the recall conclusion date.

Standard store policies apply for returns or exchanges, rather than special recall procedures.

There is no need for further action, such as disposal or medical attention, related to the recall for that product.

5. Where can I find official recall notices?

6. How do I get a refund for a recalled product?

Do not return recalled products to stores unless instructed. Instead:

  • Take a photo of the product and present it in-store for a refund.

  • Alternatively, follow disposal guidelines and present proof of purchase (receipt, online order) in-store for a refund.

  • You may also send a photo to the contact details provided to request a refund.

7. What is the health risk to customers?

Respirable asbestos has not been detected in any tested samples. Experts and government agencies state the risk of asbestos becoming airborne and respirable is very low. For most people with these products at home, the risk is considered low. No additional testing, cleaning, or medical attention is required for customers.

For health information in Australia, see: https://www.health.gov.au/sites/default/files/2025-11/enhealth-advice-asbestos-contamination-identified-in-imported-coloured-sand-products.pdf

For health information in NZ, see: Asbestos in sand

8. Do I need immediate medical attention if I’ve been in contact with recalled sand products?

No. Current advice from health authorities in Australia and New Zealand is that clinical assessment is not recommended for persons who may have been in contact with these products.

9. How should I dispose of recalled sand products?

  • Australia:

    Disposal methods vary by state. In NSW, place the product in a heavy-duty plastic bag, tape it securely, and dispose of it in general waste. For other states, refer to

    ACCC disposal advice.

  • New Zealand:

    Do not dispose of these products in general waste. Contact your local council for guidance and approved disposal sites.

10. Was there a lapse in product testing standards?

No. Current regulations do not require toys to be tested for asbestos. Customs and Border Force authorities control hazardous goods imports, but sand is not currently regulated as high-risk.

11. Am I eligible for compensation?

  • Customers are eligible for a refund for recalled products with proof of purchase or a photo. Refunds are no longer available after 3 December 2025 for products where the recall has concluded including Blue Magic Sand (Kmart: 42304364), Green Magic Sand (Kmart: 42919650) and Pink Magic Sand (Kmart: 42304371).

  • Standard refund policy applies for non-recalled products including any withdrawn products

  • Compensation claims for specialist cleaning, decontamination services, air testing, product testing, repair or replacement of property or medical attention will not be considered as this was not required under the recall e.g. replacement of vacuum cleaners

  • If you incurred reasonable disposal costs, provide substantiation (receipts, photos) for assessment.

12. Who can I contact for further assistance?

For further help, contact us. Please note there may be delays due to high inquiry volumes.